Refund Policy

We aim to ensure customer satisfaction with every purchase. If you’re not happy with your purchase, our refund policy provides a clear process for returns.

  1. Eligibility for Refund
    To be eligible for a refund, items must be returned within 30 days from the date of receipt. Products must be unused, in original condition, and in the original packaging. Shipping charges are non-refundable.

  2. Return Process
    To initiate a return, please contact our customer service team at 814jingqi@gmail.com. We will provide you with instructions for returning your item.

  3. Refund Processing
    Once the returned item is received and inspected, we will issue a refund to your original payment method. Refunds typically take 7-10 business days to process.

  4. Damaged or Defective Products
    If your product is damaged or defective upon arrival, please contact us immediately with photographic evidence. We will arrange for a replacement or a full refund.

  5. Exchanges
    We do not offer direct exchanges. If you wish to exchange an item, please return the original product and place a new order for the desired item.